Technology Modernization of India Post using Unified Theory of Acceptance and Use of Technology: A perspective-based evaluation of recent initiatives revering United Nations’ Sustainable Development Goals


Date Published : 1 May 2026

Contributors

Dr. Rohit Kanda

PSG College of Arts & Science
Author

Prof. (Dr.) Amiya Bhaumik

Lincoln University College Malaysia
Author

Prof. Dr. Catalino N. Mendoza

University of East Manila
Author

Keywords

Technology Modernization India Post UTAUT Customer Centricity UN-SDGs

Proceeding

Track

Humanities and Management

License

Copyright (c) 2026 Sustainable Global Societies Initiative

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

Abstract

As digital disruptions impose greater demands on IT systems and organizations, companies must consider an end-to-end approach for upgrading and managing business technologies. The proposed research aims assessing the perspective of relevant stakeholders on the recent initiatives held on behalf of technology modernization in postal and allied services. The recently held initial study on same perspective on postal study exhibited about 81 percent of the variance in behavioral intention to use a technology and about 34 percent of the variance in technology use. In the three phased research with Initial field screening in 6 Megacities’ key authorities housed at CPMG headquarters. SDGs found held on have been included in development of research instrument. The study's robustness includes a large sample size across the megacities of India bringing a holistic view. Initial solution ahead had been a progressive study held across 6 megacities, with a sample of 1200. Final results have many significant findings to overture. The study will be having significant business and social applications across the vast stretches of developed and developing world, in addition to financial strength and robustness.

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How to Cite

Kanda, R., Bhaumik, A., & N. Mendoza, C. (2026). Technology Modernization of India Post using Unified Theory of Acceptance and Use of Technology: A perspective-based evaluation of recent initiatives revering United Nations’ Sustainable Development Goals. Sustainable Global Societies Initiative, 1(1). https://vectmag.com/sgsi/paper/view/431